FAQ
ORDERS & PAYMENTS
How can I place an order?
You can place an order directly through our website for in-stock products or contact us to start a custom uniform order.
What payment methods do you accept?
We accept all major credit and debit cards through our secure checkout.
Do you require full payment upfront?
For in-stock items, full payment is required at checkout. For custom uniforms, a 50% deposit is required to begin production, with the remaining balance due before delivery.
CUSTOM UNIFORMS
How do I order custom uniforms?
Start by contacting us or selecting a custom product. Provide your team details, and we will guide you through the process.
Can I customize names, numbers, and logos?
Yes. All custom uniforms can include names, numbers, team logos, and colors.
How long does production take for custom uniforms?
Production typically takes 2–3 weeks after mockup approval and deposit payment. The timeline may vary depending on the size and complexity of the order.
Can I change my order after it’s confirmed?
Changes may not be possible once production has started. Please ensure all details are correct before confirming your order.
When does production begin?
Production begins only after the design is approved and the deposit payment is received.
SHIPPING
How long does shipping take?
Shipping times vary depending on your location and the type of product ordered.
Do you ship within the United States?
Yes, we ship nationwide across the United States.
Will I receive tracking information?
Yes. Tracking information will be provided once your order has been shipped.
RETURNS & REFUNDS
Can I return my order?
In-stock items can be returned within 30 days if they are unused and in their original condition.
Are custom uniforms refundable?
No. All custom-made or personalized items are final sale and cannot be returned or exchanged.
Who pays for return shipping?
Customers are responsible for return shipping costs.
What if I receive a defective or incorrect item?
If there is an issue with your order, please contact us through our Contact Page within 7 days of delivery.
Have a question
If you need assistance or have any questions about your order, please visit our Contact Page and our team will be happy to help.
Please allow 6–12 business days from the time your return is received for your refund to be processed.
